Terms of service

Return & Refund Policy

We want you to feel confident when booking our courses or purchasing products. Please read our return and refund policy carefully, as terms differ depending on whether you are booking an in-person course, enrolling in an online course or purchasing products.

In-Person Courses

  • All bookings are non-refundable once payment is made, as places are limited.

  • If you are unable to attend your scheduled course, your booking will be forfeited. However, a new date may be arranged at a fee of $120 per hour.

  • In the rare case that we need to cancel or reschedule a course, you will be offered either:

    • A new course date, or

    • A full refund.

Online Courses

  • All sales of online courses are final and non-refundable due to the digital nature of the content.

  • Once access is granted, no cancellations or refunds will be provided.

  • Please ensure you have the necessary internet connection and device to access course materials before purchasing.

  • Limited time access is guaranteed as stated at the time of purchase.

Products

  • Products may be returned if they are faulty, damaged, or incorrect within 14 days of receipt.

  • To request a return, please contact us with your order details and evidence of the issue (photos if applicable).

  • Products must be unused, unopened, and in original packaging to qualify for a return (unless faulty).

  • Refunds will be processed back to the original payment method once the return has been received and inspected.

  • Shipping costs are non-refundable unless the return is due to our error.

  • No refunds or returns are available on cuticle oils.


Terms of Service

These Terms of Service (“Terms”) govern your access to and use of our courses, products, and services. By booking a course, purchasing a product, or using our website, you agree to these Terms. Please read them carefully before making a purchase.

1. General

  • All purchases of in-person courses, online courses, and products are subject to these Terms.

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • Continued use of our website or services after changes have been made indicates acceptance of the new Terms.

2. Payments

  • All prices are listed in AUD (Australian Dollars) unless otherwise stated.

  • Full payment is required at the time of booking or purchasing.

  • Payments are non-refundable except as outlined in our Return & Refund Policy.

3. In-Person Courses

  • Bookings are non-refundable once payment is made.

  • If you are unable to attend, your booking will be forfeited. However, a new date may be arranged at a fee of $120 per hour.

  • We reserve the right to reschedule or cancel a course due to unforeseen circumstances. If this occurs, you will be offered either:

    • A new course date, or

    • A full refund.

4. Online Courses

  • Online courses are non-refundable and non-transferable once access has been granted.

  • Access is provided for the duration stated at the time of purchase (lifetime or limited-time access).

  • It is your responsibility to ensure you have the required internet connection and device to access course materials.

5. Products

  • Products may only be returned if faulty, damaged, or incorrect, in line with our Return & Refund Policy.

  • Products must be unused, unopened, and in their original packaging to qualify for return.

  • No refunds or returns are available on cuticle oils.

  • Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

  • All course materials, videos, images and written content remain our intellectual property.

  • You may not copy, share, distribute or resell course content or resources without written permission.

  • Online course access is provided for your personal, individual use only.

7. Liability

  • We are not liable for any loss, damage, injury, or expenses resulting from the use of our courses, products or services.

  • It is your responsibility to ensure you follow correct health and safety procedures when applying techniques learned in our training.

8. Contact Us

If you have any questions regarding these Terms, please contact us at:
flawlessnailstudio1@hotmail.com