Shipping Policy

We aim to process and dispatch all orders as quickly as possible to ensure you receive your products in a timely manner. Please review the details of our shipping policy below.

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Processing Times

• Orders are typically processed within 2–3 business days of payment being received.

• Orders placed on weekends or public holidays will be processed the next business day.

• During busy periods, sales, or promotions, processing times may take longer.

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Shipping Methods & Delivery

• All orders are shipped via standard tracked delivery unless otherwise specified.

• Delivery timeframes may vary depending on your location, but standard delivery is usually 3–10 business days within Australia.

• Express shipping options may be available at checkout for faster delivery.

• We are not responsible for delays caused by couriers, postal services, or customs clearance (for international orders).

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Shipping Fees

• Shipping costs are calculated at checkout and are based on your order weight, size, and location.

• Free shipping may be offered on certain promotions or minimum spend amounts (where advertised).

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Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

• Please allow up to 24 hours for tracking information to update.

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International Shipping

• International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

• Delivery times will vary depending on your country and local postal services.

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Damaged, Lost, or Incorrect Orders

• If your order arrives damaged, incorrect, or does not arrive within the estimated timeframe, please contact us within 7 days of delivery with your order details and photos (if applicable).

• We will investigate and arrange a replacement or refund where appropriate.